product repair policy
Your products have a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center might or might not be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at PARA JOHN’S expense and returned to you.
- If the product is not repairable and is covered under warranty, you will be contacted in regards to receiving a comparable warranty replacement at no cost to you.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.
You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number
For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form